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Our Terms Shape How Your Account Works

When you open an account with arwanatoto2, these terms protect both you and the platform.

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arwanatoto2 Our Terms Shape How Your Account Works
REACH US WHEN YOU NEED

How to Contact Us About These Terms

Team online

Live Chat

Open a chat window inside your account lobby between 08:00 and 23:00 Jakarta time, seven days a week. Support agents answer term-related questions and help with account access disputes.

Email Support

Send term questions or requests to [email protected]. We respond within 24 hours. Include your account username and the specific section you need clarified.

Account Settings

Review your active terms inside Settings > Legal on desktop or tap Legal under your profile on mobile. Request changes to communication preferences directly there.

HOW WE PROTECT YOU

Data, Security and Your Rights Under These Terms

Account Data

We store your username, email, verified phone number and payment method on secure servers in Singapore and Frankfurt. This data never leaves arwanatoto2 unless law enforcement asks. You can request a full data export any time via [email protected].

Deposit Records

Every DANA, OVO, GoPay and QRIS transaction is logged and linked to your account. You see the full history under Wallet > Transaction History. Records are kept for seven years to honour tax and dispute obligations.

Cookies and Tracking

We use session cookies to keep you logged in and functional cookies to track your game play and payout history. No cookies are shared with advertisers. You can disable them in browser settings without losing account access.

Withdrawal Verification

When you request a payout, we verify your identity by matching your registered phone number and payment method. High-value withdrawals over Rp 25,000,000 may require a selfie with ID. This process takes under 24 hours.

Account Closure

You can close your account any time by clicking Account > Close in Settings. We keep your transaction records for seven years after closure for regulatory reasons but delete personal data within 30 days unless law requires retention.

Changes to These Terms

We update terms only when law changes or operations require it. We email you 14 days before any change takes effect. Continued play after the notice date means you accept the new terms. Contact [email protected] if you object.

Frequent Questions About These Terms

Yes. Funds you deposit via DANA, OVO, GoPay or QRIS remain yours until you spend them on game play or request a withdrawal. arwanatoto2 holds no claim to your balance. If your account is closed, any unspent funds are returned to your original payment method within five business days.

If your DANA, OVO, GoPay or QRIS payment deducts money but does not credit your account, contact [email protected] within 48 hours with your transaction ID. We reverse failed deposits within 24 hours. Always keep your payment receipt as proof.

We freeze accounts only if we detect suspicious activity—such as multiple failed login attempts, unusual withdrawal patterns or payment fraud. You receive an email explaining the freeze. Most freezes are lifted within 24 hours once you verify your identity via live chat or email.

Once we verify your identity, withdrawals via DANA, OVO, GoPay and QRIS process within four hours. Bank transfers take up to 24 hours. You receive a confirmation email when the payout leaves our system; your bank controls final delivery time.

Our terms confirm game outcomes are final once the round closes. If you believe a game malfunctioned—such as a balance error or missing spin—report it to support within 24 hours with your account username and game session time. We investigate and resolve it within 48 hours.

Yes. Email [email protected] to request a data export, opt out of non-essential cookies, update your contact preferences or ask questions about your stored information. We respond within 24 hours and make changes within five business days where legally possible.

Access to arwanatoto2 depends on local law where you live. These terms apply to all accounts we operate. If your region's law forbids gaming accounts, we cannot support you. Contact [email protected] to confirm eligibility in your location.

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