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How We Handle Your Information

When you open an account with arwanatoto2 and deposit via DANA, OVO, GoPay or QRIS, your personal and financial details stay secure with us.

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arwanatoto2 How We Handle Your Information
REACH US ANYTIME

Contact Us About Your Privacy

Our support team handles all privacy requests during business hours. You can reach us via live chat from the lobby, email us directly or submit a formal data request through your account settings. We respond to privacy inquiries within five business days and will guide you through any changes to your account or data.

Team online

Live Chat

Available in the lobby lobby daily. Use this to ask quick questions about how your data is stored or how to update your account details.

Email Support

Send privacy queries to our dedicated inbox. We confirm receipt within 24 hours and process requests within five business days.

Account Settings

Access your privacy centre directly from your profile. View your stored data, update permissions and manage communication preferences in one place.

SECURITY AND CONTROL

How We Protect and Store Your Data

Your account on arwanatoto2 is encrypted end-to-end, meaning your login credentials, deposit history and withdrawal records are protected against unauthorised access.

Encryption Standard

All deposits, withdrawals and account credentials travel through military-grade encryption. Your payment details never sit unencrypted on our servers.

Data Retention

We keep your account data active while you play and for 24 months after you stop. You can request deletion sooner through our privacy centre.

Cookie Consent

We use cookies to remember your lobby preferences and game history. You can manage cookie settings in your browser; blocking them may limit lobby features.

Payment Verification

Before we send your withdrawal to DANA, OVO, GoPay or QRIS, we verify your identity and confirm the payment method matches our records.

Access Requests

Request a copy of all your data, update personal details or object to processing by emailing support. We respond within five business days.

Account Closure

You can close your account permanently through settings. We anonymise your data after 24 months unless local law requires longer retention.

What Players Ask About Data and Privacy

Below are the questions we hear most often from players in Indonesia about how their information is used, who can see it and what rights they have.

We do not sell your data to marketers. We share transaction information with DANA, OVO, GoPay and QRIS only to process your deposits and withdrawals. Payment details go to our banking partners where local law permits. We never give your phone number or email to third-party advertisers.

We keep your active account data while you log in regularly. Once your account becomes inactive, we retain your information for 24 months to comply with local regulations. After that, we anonymise or delete it. You can request early deletion by contacting support.

Yes. Go to your account settings and select 'Download My Data' or email our support team. We'll send you a file with your personal details, deposit history, withdrawal records and game activity within five business days, where local law permits.

We verify your identity using your registered email, phone number and payment method before resetting your password. This protects your account from unauthorised access. Live chat and email support can guide you through verification within 24 hours.

Yes, we use cookies to remember your lobby preferences, game history and login session so you don't have to re-enter details every time. You can disable cookies in your browser settings, though this may affect some lobby features and slow down your experience.

We record which games you play, your bet amounts, win and loss history, and withdrawal timing. This data helps us prevent fraud, verify payouts and comply with payment regulations. You can view your game history anytime in your account dashboard.

Your information is stored on encrypted servers. If a breach occurs, we notify affected players within 30 days and explain what data was exposed and what steps we've taken. We also contact DANA, OVO, GoPay and QRIS partners to secure your payment accounts.

Related Pages

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